Have you ever wondered how your company can get more customers, “likes” on Facebook, or attention with ads?
I tell people that it’s important to share your story.
But what does this mean?
Each day your company goes about doing its job, which to some may seem quite routine.
To customers, especially new ones, they may not recognize or see the everyday highlights of your company. They may not know your company’s history or how it’s gotten to where it is today.
The trick is to look within your company. Look at it with fresh eyes and find those hidden gems — those stories that should be shared with customers. Many times companies overcome great odds or complete huge tasks, and quickly move on to the next challenge. Look closer, as these may be just the stories that should be told.
I recently took notice of a television commercial by Hunt’s. Yes, I’m talking about the 100-year-old company known mainly for its canned tomato products.
So how did Hunt’s get my attention? By sharing a process known as “flash steaming.”
Now I’ll admit I don’t know much about this steaming process. It’s apparently used by Hunt’s prior to canning, when it removes parts of the vegetable you wouldn’t want included in your can of tomatoes.
How do other companies complete this same process you may ask? According to the Hunt’s commercial, they use chemicals, specifically lye — the same potash-based substance used to make the very pungent Norwegian Lutefisk (a.k.a. aged stockfish). Lye is also used in soaps, oven cleaners, and drain openers. Yum.
This is just one small story shared by a century-old company, simply explaining a process they use daily to can vegetables. Hunt’s looked within the company, found something they did every day, supposedly better than their competitors, and highlighted it.
Now I know something I didn’t before, and will look for Hunt’s next time I need some canned tomatoes. And that’s no lye.