Is your corporate culture what it should be? If you are like most companies the answer is probably “no.”

A corporate culture reflects an organization’s character, its values and the vision of its management. The culture serves as an unseen GPS for employees, customers, and partners – signaling who you are as a company and how you do business.

Too many companies place a glossy mission or values statement on their website, but don’t work to build a corporate culture that truly lives up to the words.

Senior management cannot impose a desired corporate culture on an organization. It must be earned and built brick-by-brick. Management must create a culture that treats employees as the company’s single best asset. Employees need to know that performance will be measured and appropriately rewarded. Conversely, they need to know that under performance has its consequences. And employees need to know that the same performance yardstick will be used fairly throughout the entire organization.

A culture that places loyalty to management over performance is a company abusing the shareholders’ trust. Likewise, a culture that tolerates — or worse yet – rewards an attitude that says, “all I need to do is keep my head down, go along with the flow, and not cause any waves,” is doomed to failure.

Jump-start your corporate culture starting today. Let employees know that their talents and value to the company matter. Provide a vision and a clearly defined set of goals for which all employees will share responsibility in achieving. Let employees know that risk-taking, an entrepreneurial spirit, and challenging the status quo are strongly encouraged. And make it clear that a strong sense of ethics is an integral part of your company’s DNA.

If you are able to do the above, your corporate culture will change for the better, your future will be brighter, and shareholders will happily reap the benefits.

Last month’s “no-work-at-home” pronouncement by Yahoo’s new CEO Marissa Mayer has set off quite the firestorm in telecommuting and telework circles.

In a company-wide email to employees on February 22nd, Yahoo’s head of HR laid out the new ban on telework in a short, four-paragraph memo. The memo stated, “To become the absolute best place to work, communication and collaboration will be important, so we need to be working side-by-side.”

News stories that followed cited Mayer’s concerns that “200 or so” Yahoo employees were working remotely and that “some did little work for the company and a few had even begun their own start-ups on the side.”

In the last four years, I have written several blogs on the benefits of telework for many companies. I’ve noted that while some positions may not lend themselves to working remotely, others could be effectively performed at home or elsewhere for at least some portion of the work week. In a June 2009 blog posting, I cited several independent studies showing that many employees are more productive working from home. I coupled this with my own experience as a senior HR executive for several large corporations.

Mayer, 37, who is a former executive at Google, does admit that some employees can be more productive working from home. However, she argues that productivity does not translate into innovation and that employees need to be in the same physical location in order to collaborate and innovate.

In another blog posting in 2009, I noted how an average employee can spend as much as 90 minutes a day commuting, and how a stressful commute can seriously impact one’s mindset and productivity. I went on to talk about how “innovation starts with happy and inspired employees, and employees who can get to their ‘creative place’ – whether that be a physical place or a state of mind.”

Let me pose this question: Is an employee apt to be in a more creative frame of mind working from: (a) home or other preferred location, or (b) in a cubicle after spending an hour in traffic?

I would argue that the employee problems that exist at Yahoo are not the result of working remotely, but the product of an ill-defined and ill-managed telework program. Whether an employee is working in the office next door or from home, it’s the responsibility of that employee’s manager to make sure he or she is fully collaborating and contributing.

I too agree that in-person collaboration can lead to creativity and innovation. Yet, a flexible and well-structured telework program could include regular in-person sessions, while also allowing for time working from home.

So let’s not make telework the scapegoat for a company’s lack of creativity. Banning telework would be like a basketball coach banning the full-court press from his or her playbook in response to a loss of a game due to a poorly executed play. That would be madness.

Like telework for a company, a full-court press can be an important game-winning tool for a basketball team – if properly executed.

Can you imagine having 300 people counting on you to keep daily operations running smoothly? Now imagine one of those people is the newly inaugurated President of the United States, and the rest are his closest advisors and staff.

If this isn’t enough to think about, remember the country and world are watching.

Here are 10 strategies I learned during my five years serving as the Operations Manager for the White House, Executive Office of the President.

1.  When the Oval Office or anyone in the West Wing calls, you make things happen, quickly.

2.  Treat all who need your help as if they too work in the the West Wing.

3.  Get to know your customers and act as their liaison. Be the bridge between your customers and the experts who will help you solve their problems.

4.  View each challenge as an opportunity to showcase your skills and learn new ones. With each challenge comes risk for great success and equal failure. Commend others who helped you be successful, and own your failures.

5.  Always have a back-up plan so that any failures are quickly fixed.

6.  It can be prudent to ask questions such as, “Why are we doing it this way?” If the answer is, “I can’t remember,” or, “This is just the way it has always been done,” it could be time to rethink your solution.

7.  Change is constant – be able to adapt and improvise. There may be times when the best plans go south, this is when you must think on your feet, move fast or get run over.

8.  There is a solution for every problem; use your imagination and creativity to find those solutions.

9.  Mentor and train others – this is both challenging and rewarding. Showing someone the ropes and training them will ensure their success, while also ensuring your team’s legacy will continue.

10.  Lastly, one of my favorite sayings I used while working in the White House – “The impossible is possible, it just takes a little longer.”

The photo above was taken by Tina Hager (former White House photographer).

It seems like only yesterday that we were talking about Y2K. Yet, here we are now in 2013.

A great deal has transpired in these last 13 years. Many businesses were started. Some greatly expanded or bought up other companies. While others are no longer with us.

We survived the stock market bubble burst of 2000. The economic meltdown of 2008. And historic long-term unemployment ever since.

Fortunately for all of us, the start of each new year brings with it the opportunity for your company to start afresh. Try something new. Leave an ill-conceived or outdated practice behind.

Importantly, the new year also gives you the most runway — 365 days — to accomplish your objectives. So there is no better time than the present to self-access and retool.

Every company, no matter how well run or high performing, can find room for improvement. Last year’s playbook is an important baseline, but it should never substitute for this year’s winning game plan.

Times change.
Conditions change.
Competitive threats change.
Employees change.
Leaders change.

As such, your playbook should change as well, and frankly should be regularly reassessed, challenged, and updated throughout the course of the year.

Make 2013 a winning year for your company. Update your playbook today, and you’ll soon be enjoying the rewards it will bring.

‘Twas right before Christmas, and not before then,
We were dreaming about Art Basel, Miami, not Switzerland.
The art was hung on the walls with great care,
In hopes that patrons and art critics, soon would be there.

The artists were nestled not far from the beach,
While visions of greatness would come from their techniques.
With Guccis on her feet and my Persol’s set just right,
We would settle down for dinner, a Cuban fusion delight.

Then out by a white tent there arose such a clatter,
I sprang from the restaurant to see what was the matter.
Away toward the sound I flew like a flash,
Tore open the door and threw the hostess some cash.

The sun outside was all glittery and aglow,
Gave lustre to a late afternoon pop-up below.
When what to my wandering eyes should appear,
But the greatest of exhibits, not close, not near.

We used Bing maps and found the place quick.
Now we needed a ride, which one would we pick?
With the help of Uber, onwards we came,
So happy were we, we shouted artists by name!

There’s a Banksy, a Fairey, other street artists too!
There’s Warhol! and traffic, oh what a zoo!
Now over a billion was spent, that we did know.
We Tweeted, this was not just a fair, this was “The Show.”

As the week of Art Basel came to an end,
We would say goodbye to Jay-Z and our newest best friends.
Thank you to all, who showed us a world full of art.
Looking forward to next year, can’t wait for Art Basel 2013 to start.

During this upcoming holiday season make it a point to give thanks to those who matter most to your company: your employees, customers, partners, and shareholders.

The simple gesture of showing your appreciation sends an important message about your company and its culture. It shows you value those who contribute to the success of the enterprise. It also says you realize that achievement in business is a team effort, and does not reside only in the C-level suites.

So find a good opportunity to use the two short words that could be just the ticket to put you on the road to a better place in 2013. And mean it when you say it. Thank you.